All steps of the return process is tracked in RMA (Return Merchandise Authorization) ticket. The date the return was issued, the invoice with returned products, the repair estimate was provided, the item receipt with returned to vendor items and the item receipt with rceived from vendor new items. RMA ticket stores all transactions concerning the return items from customer.
The RMA list allows to manage creating, editing, deleting, sorting, filtering RMA tickets . You can get to the RMA by selecting the Lists Menu from the Main Form or clicking on the button "RMA tickets".
If you want to add a new RMA, click on the button "New" and fill the appeared RMA form.
If you want to edit a RMA features, click on the button "Edit" or double click on the RMA row and edit fields in the appeared RMA form.
If you want to delete a RMA, click on the button "Delete"and confirm your wish to delete. You can't delete the RMA, if you have transactions by this ticket.
If you want to find a RMA ticket by number, vendor , total or balance, click on the button "Find" enter what you want to find in the appeared dialog box.
This function searches for concurrence to any part of all list fields.
To print RMA ticket click on the button "Print List".
If you want to show on a screen only part of the RMA tickets click on the button "Filter" and enter what you want to select in appeared dialog box.
Pay attention after filtration on the button "Filter" to be highlighted by green light.
When you click the button " Options ", you can change any caption of the RMA ticket list, show and hide columns .
Call of Help.
Close RMA ticket List .
You can sort the list for any field having clicked the mouse on title of field