FAQ - Frequently Asked Questions about Silver Inventory System

1 .   Is it possible for the software to ever "crash" or go down... if so, is our information stored anywhere as backup?

2 .   We would want to ANCHOR our banking details & company registration details as a footer at the bottom of the invoice page, i.e. where your webpage currently is displayed. How can this be done?

3 .   What kind of statistic can we create with your software, for example

sales per customer

sales per customer / per item/ in a given period of time, etc

4 .   How do I go in to inventory control and modify the "on hold", "allocated", and "available" of each product?

5 .   When printing labels, is there a specific template that we should be using to be able to print labels?

6 .   I would like to understand the Group function of the program a little better.

7 .   Is there any way to export Sales orders. Also can the be saved in a format which Word or Excel can read?

8 .   We need to know if it is possible to create a field "Category" so that we can put products into categories, instead of a flat product list.

9 .   Could the Sales Order data be automatically entered into a Commercial Invoice?

10 .   I'm having difficulties linking with the other units in my office. I want to be able to see any updates or changes that they have recently made.

11 .   We operate about 3000 payphones across 22 States. I have 20 service tech in the field that have payphone parts in there trucks. We have only one warehouse that send out parts to each service tech.I need a inventory system that tracks all the part that we

12 .   How do I input current inventory and quantities without making a purchase order?

13 .   I need a history regarding anything I have shippped or received. Is this enough information?

14 .   The website documentation seems to indicate that the software will support inventory being scanned out, but I did not see any references to being scanned in.

15 .   Would your software allow us to scan inventory in and then out when the item ships? We have 2 of one product listed in the inventory. One sells and we scan it just before it ships. Will the software automatically take the the number from 2 down to 1?